Frequently Asked Questions about Morbie
How to buy?
The following link discusses in full how easy it is to buy and send cellphone load from Morbie eLoading.
Payment Information
How do I pay for load in Morbie?
We offer a variety of payment options through PayPal and major credit cards VISA, MasterCard or American Express.
Paying through PayPal
PayPal is an internationally recognized payment platform on the web. It is secure and very easy to use. If you have a PayPal account already, this is the best choice of payment to use.
**When using this payment option, you are authorizing Morbie to do a one-time charge against your credit card or checking account without your signature, as provided for under the mail-order regulations established by the Uniform Commercial Codes.
Paying through credit cards
We accept credit card payments through PayPal even if you don’t have a PayPal account. We accept VISA, MasterCard and American Express.
Because we leave it up to the secure hands of the PayPal platform to handle your payments we do not make the final decision whether to accept or decline any payments made. We are only informed by PayPal if payment is approved.
**When using this payment option, you are authorizing Morbie to do a one-time charge against your credit card or checking account without your signature, as provided for under the mail-order regulations established by the Uniform Commercial Codes.
Other ways to pay?
As of this time, Morbie eLoading only accepts payment through PayPal or credit cards.
How safe is PayPal?
For as long as we can remember, we have had no problems with PayPal. But don’t take our word for it, check out their site at www.paypal.com.
Delivery and Shipping Information
Where the sender is located?
It doesn’t matter where you are located, as long as you have PayPal or credit card, you can buy load from Morbie and send it to the Philippines.
Where the mobile subscriber is located?
Morbie sends top up or mobile load or minutes through the internet to mobile numbers under Philippine cellular networks.
How fast is load/mobile credits/recharge/top up sent? And how long until recipient receives it?
As soon as payment is completed, we will process sending of load immediately and recipient should get the load credit almost instantly. However, due to unforeseen and uncontrollable circumstances such as cellular network congestion or network downtime, delays may be experienced. Nonetheless, there is no need to worry as orders are simply queued and processed once the network is running smoothly again.
What if recipient never gets the load/mobile credits/recharge/top up credits?
While there have been no reported cases, if the recipient does not receive the sent load, simply send us an email with the transaction details and an investigation will be conducted with the particular cellular network.
The reference number that is included in the Confirmation email sent out to the sender is similar to the one sent thru SMS to the recipient. This can also be checked and verified through the corresponding cellular network’s customer service.
Lastly, each order is covered by Morbie’s money back guarantee.
